Returns Policy – RTW Bridalwear
Thank you for shopping with us. We understand that purchasing bridalwear is a significant decision, and we aim to ensure you are fully satisfied with your order. Please read our Returns Policy carefully.
Eligibility for Returns
We accept returns on Ready-to-Wear (RTW) bridal garments under the following conditions:
- Items must be returned within 10 days of delivery.
- Items must be unworn, unwashed, unaltered, and in their original condition with all tags, labels, and protective packaging intact.
- Returns must be accompanied by the original receipt or proof of purchase.
- Due to hygiene reasons, we cannot accept returns on veils, headpieces, undergarments, or custom-altered items.
Made-to-Measure & Customized Items
Please note that Made-to-Measure garments or items that have been customized at your request—such as added buttons, adjusted lengths, altered necklines, or any other modifications—are considered final sale and are non-returnable and non-refundable.
This includes:
- Made-to-Measure sizing based on individual body measurements
- Design changes requested after purchase
- Personalised alterations (e.g. added sleeves, buttons, or trims)
We recommend reviewing your measurements and requested customizations carefully before placing your order.
How to Initiate a Return
To begin the return process:
- Email our customer service team at amy@amymaircouture.co.uk with your order number and reason for return.
- Once your return is approved, we will send you return instructions and a return authorization number.
- Customers are responsible for return shipping costs unless the item was incorrect or faulty.
Refunds
Once your return is received and inspected:
- If approved, a refund will be issued to your original payment method within 7 business days.
- Original shipping charges are non-refundable.
- If the item shows signs of wear or damage, we may refuse the return or issue a partial refund.
Exchanges
We do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order.
Damaged or Incorrect Items
If you receive a faulty or incorrect item, please contact us at amy@amymaircouture.co.uk within 5 days of receiving your order. We will arrange a replacement or refund at no additional cost to you.
Final Sale Items
Items marked as Final Sale or Clearance are non-returnable and non-refundable.
If you have any questions, please reach out to us at amy@amymaircouture.co.uk. We're here to help!
