FRAKT & RETUR

Returns Policy – RTW Bridal

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Thank you for shopping with us. We understand that purchasing bridal-wear is a significant decision, and we aim to ensure you are fully satisfied with your order. Please read our Returns Policy carefully.

Eligibility for Returns

We accept returns on Ready-to-Wear (RTW) bridal garments under the following conditions:

• Items must be returned within 10 days of delivery.

• Items must be unworn, unwashed, unaltered, and in their original condition with all tags, labels, and protective packaging intact.

• Returns must be accompanied by the original receipt or proof of purchase.

• Due to hygiene reasons, we cannot accept returns on veils, headpieces, undergarments, or custom-altered items.

Made-to-Measure & Customised Items

Please note that Made-to-Measure garments or items that have been customised at your request—such as added buttons, adjusted lengths, altered necklines, or any other modifications—are considered final sale and are non-returnable and non-refundable.
This includes:

• Made-to-Measure sizing based on individual body measurements

• Design changes requested after purchase

• Personalised alterations (e.g. added sleeves, buttons, or trims)

We recommend reviewing your measurements and requested customisations carefully before placing your order.

How to Initiate a Return

To begin the return process:

• Email our customer service team at amy@amymaircouture.co.uk with your order number and reason for return.

• Once your return is approved, we will send you return instructions and a return authorisation number.

• Customers are responsible for return shipping costs unless the item was incorrect or faulty.

Refunds

Once your return is received and inspected:

• If approved, a refund will be issued to your original payment method within 7 business days.

• Original shipping charges are non-refundable.

• If the item shows signs of wear or damage, we may refuse the return or issue a partial refund.

Exchanges

We do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order.

Damaged or Incorrect Items

If you receive a faulty or incorrect item, please contact us at amy@amymaircouture.co.uk within 5 days of receiving your order. We will arrange a replacement or refund at no additional cost to you.

International Orders

We gladly accept international orders; however, please note the following for returns:

• The above return conditions apply to international purchases.

• Customers are responsible for all return shipping costs, including customs duties, import taxes, and any additional fees incurred during transit.

• We recommend using a trackable, insured courier to ensure safe delivery of your return.

• We are not responsible for returned items lost or delayed in transit.

• Refunds for international orders will be processed in the original currency and payment method; please allow extra time for cross-border processing.

 

Final Sale Items

Items marked as Final Sale or Clearance are non-returnable and non-refundable.

If you have any questions, please reach out to us at amy@amymaircouture.co.uk. We're here to help!

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Shipping Information – RTW Bridalwear

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We’re delighted to deliver your bridalwear safely and promptly, whether you're ordering locally or internationally. Please find our shipping details below.

Local Shipping (Within the UK)

We offer standard and express shipping options across the UK.

Shipping Option

Estimated Delivery

Cost

Standard Delivery

3–5 business days

£30 or Free over £1,000

Express Delivery

1–2 business days

£40

    •    All local orders are dispatched within 3-4 business days from order confirmation.

• You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

• Deliveries are made Monday to Friday, excluding public holidays.

International Shipping

We ship worldwide using trusted international couriers such as DHL, FedEx, or UPS.

Region

Estimated Delivery Time

Cost

Europe

5–7 business days

£45

America & Canada

7–10 business days

£75

Australia & New Zealand

7–12 business days

£75

Rest of World

10–14 business days

£95

    •    International orders are dispatched within 3-4 business days of order confirmation.

• Tracking details will be provided upon dispatch.

• Customs & Import Duties: Please note that international customers are responsible for any applicable customs duties, taxes, or import fees. These are not included in the shipping cost and vary by country.

• Delays may occur due to customs clearance, which are beyond our control.

Additional Information

• We are unable to ship to P.O. boxes.

• During busy periods (e.g., promotional sales or holidays), dispatch times may be slightly longer.

• If you need a rush delivery or special arrangement, please contact us at amy@amymaircouture.co.uk before placing your order.

If you need help tracking your order or have any questions about shipping, feel free to reach out to our team at amy@amymaircouture.co.uk – we’re happy to help!

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