Strawberry Thief Veil | Chantilly Lace Edge Veil

Returns Policy – RTW Bridalwear

Thank you for shopping with us. We understand that purchasing bridalwear is a significant decision, and we aim to ensure you are fully satisfied with your order. Please read our Returns Policy carefully.

Eligibility for Returns

We accept returns on Ready-to-Wear (RTW) bridal garments under the following conditions:

• Items must be returned within 10 days of delivery.
• Items must be unworn, unwashed, unaltered, and in their original condition with all tags, labels, and protective packaging intact.
• Returns must be accompanied by the original receipt or proof of purchase.
• Due to hygiene reasons, we cannot accept returns on veils, headpieces, undergarments, or custom-altered items.

Made-to-Measure & Customized Items

Please note that Made-to-Measure garments or items that have been customized at your request—such as added buttons, adjusted lengths, altered necklines, or any other modifications—are considered final sale and are non-returnable and non-refundable.
This includes:

• Made-to-Measure sizing based on individual body measurements
• Design changes requested after purchase
• Personalised alterations (e.g. added sleeves, buttons, or trims)

We recommend reviewing your measurements and requested customizations carefully before placing your order.

How to Initiate a Return

To begin the return process:

• Email our customer service team at amy@amymaircouture.co.uk with your order number and reason for return.
• Once your return is approved, we will send you return instructions and a return authorization number.
• Customers are responsible for return shipping costs unless the item was incorrect or faulty.

Refunds

Once your return is received and inspected:

• If approved, a refund will be issued to your original payment method within 7 business days.
• Original shipping charges are non-refundable.
• If the item shows signs of wear or damage, we may refuse the return or issue a partial refund.

Exchanges

We do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order.

Damaged or Incorrect Items

If you receive a faulty or incorrect item, please contact us at amy@amymaircouture.co.uk within 5 days of receiving your order. We will arrange a replacement or refund at no additional cost to you.

International Orders

We gladly accept international orders; however, please note the following for returns:

• The above return conditions apply to international purchases.
• Customers are responsible for all return shipping costs, including customs duties, import taxes, and any additional fees incurred during transit.
• We recommend using a trackable, insured courier to ensure safe delivery of your return.
• We are not responsible for returned items lost or delayed in transit.
• Refunds for international orders will be processed in the original currency and payment method; please allow extra time for cross-border processing.

 

Final Sale Items

Items marked as Final Sale or Clearance are non-returnable and non-refundable.

If you have any questions, please reach out to us at amy@amymaircouture.co.uk. We're here to help!