Handmade in the South of Wales - Made by Hand with Love Just For You.
SHIPPING & RETURNS
Returns Policy – RTW Bridal
Thank you for shopping with us. We understand that purchasing bridal-wear is a significant decision, and we aim to ensure you are fully satisfied with your order. Please read our Returns Policy carefully.
Eligibility for Returns
We accept returns on Ready-to-Wear (RTW) bridal garments under the following conditions:
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Items must be returned within 10 days of delivery.
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Items must be unworn, unwashed, unaltered, and in their original condition with all tags, labels, and protective packaging intact.
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Returns must be accompanied by the original receipt or proof of purchase.
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Due to hygiene reasons, we cannot accept returns on veils, headpieces, undergarments, or custom-altered items.
Made-to-Measure & Customised Items
Please note that Made-to-Measure garments or items that have been customised at your request—such as added buttons, adjusted lengths, altered necklines, or any other modifications—are considered final sale and are non-returnable and non-refundable.
This includes:
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Made-to-Measure sizing based on individual body measurements
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Design changes requested after purchase
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Personalised alterations (e.g. added sleeves, buttons, or trims)
We recommend reviewing your measurements and requested customisations carefully before placing your order.
How to Initiate a Return
To begin the return process:
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Email our customer service team at amy@amymaircouture.co.uk with your order number and reason for return.
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Once your return is approved, we will send you return instructions and a return authorisation number.
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Customers are responsible for return shipping costs unless the item was incorrect or faulty.
Refunds
Once your return is received and inspected:
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If approved, a refund will be issued to your original payment method within 7 business days.
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Original shipping charges are non-refundable.
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If the item shows signs of wear or damage, we may refuse the return or issue a partial refund.
Exchanges
We do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order.
Damaged or Incorrect Items
If you receive a faulty or incorrect item, please contact us at amy@amymaircouture.co.uk within 5 days of receiving your order. We will arrange a replacement or refund at no additional cost to you.
International Orders
We gladly accept international orders; however, please note the following for returns:
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The above return conditions apply to international purchases.
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Customers are responsible for all return shipping costs, including customs duties, import taxes, and any additional fees incurred during transit.
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We recommend using a trackable, insured courier to ensure safe delivery of your return.
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We are not responsible for returned items lost or delayed in transit.
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Refunds for international orders will be processed in the original currency and payment method; please allow extra time for cross-border processing.
Final Sale Items
Items marked as Final Sale or Clearance are non-returnable and non-refundable.
If you have any questions, please reach out to us at amy@amymaircouture.co.uk. We're here to help!
Shipping Information – RTW Bridalwear
We’re delighted to deliver your bridalwear safely and promptly, whether you're ordering locally or internationally. Please find our shipping details below.
Local Shipping (Within the UK)
We offer standard and express shipping options across the UK.
Shipping Option
Estimated Delivery
Cost
Standard Delivery
3–5 business days
£30 or Free over £1,000
Express Delivery
1–2 business days
£40
• All local orders are dispatched within 3-4 business days from order confirmation.
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You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
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Deliveries are made Monday to Friday, excluding public holidays.
International Shipping
We ship worldwide using trusted international couriers such as DHL, FedEx, or UPS.
Region
Estimated Delivery Time
Cost
Europe
5–7 business days
£45
America & Canada
7–10 business days
£75
Australia & New Zealand
7–12 business days
£75
Rest of World
10–14 business days
£95
• International orders are dispatched within 3-4 business days of order confirmation.
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Tracking details will be provided upon dispatch.
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Customs & Import Duties: Please note that international customers are responsible for any applicable customs duties, taxes, or import fees. These are not included in the shipping cost and vary by country.
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Delays may occur due to customs clearance, which are beyond our control.
Additional Information
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We are unable to ship to P.O. boxes.
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During busy periods (e.g., promotional sales or holidays), dispatch times may be slightly longer.
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If you need a rush delivery or special arrangement, please contact us at amy@amymaircouture.co.uk before placing your order.
If you need help tracking your order or have any questions about shipping, feel free to reach out to our team at amy@amymaircouture.co.uk – we’re happy to help!
Shipping Policy - Haute Couture
Our shipping costs include the packaging and media material. Our courier service is secure and safe and 100% protected.
The total costs indicated on shipment costs upon purchases cover the packaging, media included, the secure courier service and insurance for the goods.
International Secure Shipment
When making your purchase from our online store, you can trust that we will take great care in packaging and shipping your couture bridal dress. We offer a secure and safe shipment service using only the most trusted shipping providers. You can rest assured that your dress will be delivered in perfect condition, with tracking information provided for your convenience.
Return & Exchange Policy - Haute Couture
Our online store offers a diverse range of couture bridal gowns that cater to every bride. We make sure that our customers are informed about the unique qualities of each gown before they make a purchase, as our gowns are made to measure for your specific measurements. We do not refund the purchase amount, but we guarantee that our gowns are crafted with precision and style that will surely make your wedding day unforgettable.
Our aim is to iron out any concerns at the enquiry stage before purchasing to avoid any indecision. By speaking to the designer you will be able to make an informed decision whether you purchase or not, clarity and honesty is extremely important to us. But unfortunately what we cannot do is refund the purchase amount because we have purchased the fabrics and used the materials in your product created to your specific measurements which are completely unique to you and we would not be able to re sell to another customer. We also create our gowns in house, we have a small team that take time and care over all of our products including Amy Mair - the designer so therefore all of the costs have already been allocated.